Returns & Refunds

Return and Refund Policy

At BIG BOOZE BAG, we want you to love your purchase. However, we understand that sometimes things don’t work out as expected. This policy outlines our procedures for returns and refunds.

Returns

  • Eligibility: You may return most items within 30 days of purchase for a full refund or exchange, provided they are unused and in their original packaging.
  • Non-Returnable Items: Unfortunately, we cannot accept returns for items that are marked as final sale, custom orders, or items that have been used or altered.

Return Process

  1. Initiate a Return: To start the return process, please email us at cheers@bigboozebag.com with your order number and the reason for your return.
  2. Return Authorization: Our team will provide you with a return authorization and further instructions on how to send back your item.
  3. Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we can’t guarantee that we will receive your returned item.
  4. Packaging: Please ensure that the item is securely packaged to avoid damage during return shipping.

Refunds

  • Processing Time: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Exchanges: If you would like to exchange an item for a different size or colour, please follow the return process and submit a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order at cheers@bigboozebag.com so we can assist you in resolving the issue.

Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to reach out to us via:

cheers@bigboozebag.com

Thank you for choosing BIG BOOZE BAG. We appreciate your support and look forward to serving you again!